Frequently Asked Questions

Scam boutiques and shops abound online these days so I totally understand why I get this question so often. I am indeed a real boutique :) I am a small online shop in Torrington Connecticut USA. Learn more about me and my family here.

I accept Visa, MasterCard, Discover, American Express, PayPal, ApplePay, Diners Club, Google Pay, JCB, Sezzle, Shop Pay, and Venmo.

I currently don't offer collaborations but if I do I will certainly post applications to my social media pages!! You can follow me on Facebook or Instagram :) for any announcements.

I currently do not offer in person shopping and am online only. If that ever changes though I will post to social media so be sure to follow me on Facebook or Instagram :)

Orders usually ship within three business days Monday - Friday.

I do ship all over the world :) Shipping options should calculate for international orders at checkout based on your address. For more information on shipping click here.

Atomic Wildflower is growing and now ships from two external fulfillment centers (one in Utah and one in California) as well as my own local warehouse within the US. This can mean that you will receive multiple packages per order depending where your items are packed and shipped. Shipping estimates and processing times will remain the same :)

Because I ship out of multiple fulfillment centers across the United States I no longer offer local pick up.

I work with a few dozen U.S.-based vendors, most of whom are small businesses themselves. I’ve formed many of these close business-to-business (B2B) relationships over the years through tight-knit small business communities. While many of my vendors are located in the LA Fashion District, I also love working with smaller handmade businesses to support fellow creators too. Many of these vendor relationships have lasted nearly a decade now.

These vendors manufacture their products in various locations around the world, prioritizing ethical working conditions, quality, and cost. As a result, there isn’t a single place where all items are made. Per customer requests, I make sure to note if an item is made in the USA in the product description, as these items tend to be a smidge pricier to manufacture and may retail at a higher price point as a result.

*Manifesting* My hope is to start manufacturing my own pieces at some point as well *fingers crossed* 

I measure items laid flat with a soft tape and compare it to my main size chart here. In each product listing you should find a mention of fit in the description whether it be "true to size" or "runs big" etc. To determine your size from there just take your measurements according to the instructions. I will also mention if an item feels smaller or bigger based on fabrication as sometimes even if measurements match up a fabrication can feel looser or tighter.

I launch new pieces twice a week on Tuesday and Thursday mornings around 10 AM est.

I do my best to carry enough inventory to meet demand but items can still sell out pretty fast. If an item is still available for me to order from my vendor then I do restock. Some of my vendors release special pre orders or carry limited stock in which case I can't often reorder. Most vendors also require their retailers to purchase in packs so I usually can not order individual pieces for special order. Once an item goes on sale or is added to the Last Chance Sale Collection I do not restock.

Unfortunately once an order is placed I can not change or cancel the order. I ship out of multiple fulfillment centers and my warehouse teams are super speedy and often have orders processed within minutes of your order coming into the system. Once an order is placed then it will be subject to my original return policy.

I check each piece before I mail them to you but sometimes a defect can get by me or my fulfillment center team. If you have a defect, please fill out the form here indicating it's a defect in the form. I will then issue you a return label and get you refunded as soon as I receive it! 

IMPORTANT NOTE: Items will be inspected once received and if no defect is found you will be refunded minus the cost of the return shipping label. Returns are still subject to the 14 day return policy.

Occasionally my system issues a fraud protection alert and I am unable to ship. If you believe this was an error just shoot me an email and I can try to troubleshoot with you to see if we can resolve it!

Absolutely! I do accept returns on eligible items and I can issue refunds to the original form of payment. Unfortunately I can not currently do exchanges due to the nature of my system and how quickly items can sell. You can learn more about my full return policy and fill out the return form here

Route is a super cheap shipping insurance that will cover your order should it be lost or stolen in transit. You will have a checkbox option at checkout to purchase Route insurance with your order. Cost is usually .98 to 1% of your order total.

Filing a claim is super easy. When you purchase coverage with your order you should receive a confirmation email. Within that email should be an easy one click “file claim” link. This will pre fill all your info. Just hit submit and you’re done! If you misplace your Route confirmation email you can file your claim here. You just need your email and order number. Usually within 48 hours a replacement order will be shipped to you or a refund should your items not be in stock.

Sezzle is a buy now, pay later program available at checkout. There's no interest and your order is shipped immediately! Find out more here.

Shop Pay Installments is another buy now, pay later program option available at checkout. There's no interest when you choose the pay in 4 option but they also offer the additional opportunity to pay for orders over $150 monthly with a small interest fee. Just like with Sezzle, your order is shipped immediately! Find out more here.