Back to Basics Jacquard Cable Pullover Top

This clothing is incredible and I am confident you will love it but hey, online shopping can be difficult sometimes but don’t worry! I got you covered :)

POLICY

If for any reason you aren't satisfied then I will accept returns unworn, unwashed, free of any stains, visible wear, smells, or animal hair with tags still attached mailed within 14 days of receipt for a refund to your original form of payment for the cost of the item. 

➕ If a gift card was used/partially used on your order then your refund will be issued to that original form of payment first. 

➕ Shipping and Route Insurance fees are non refundable and return shipping is the customer's responsibility. 

➕ Any items returned without approval and/or outside the 14 day return window will be returned to you. 

➕ Exclusions apply. Sale items and certain items such as intimates are final sale. See below for more information.

ORDER CANCELLATIONS + CHANGES

Unfortunately once an order is placed I can not change or cancel the order. I ship out of multiple fulfillment centers and my warehouse teams are super speedy and often have orders processed within minutes of your order. Once an order is placed it is subject to the original return policy.

UNDELIVERABLE/RETURN TO SENDER

If a shipment is unable to be delivered or the customer chooses to refuse delivery/return to sender, the customer is responsible for any fees or costs of the return and the original shipping costs. The total amount will be deducted from the customer’s refund. A refund will only be issued once I receive the returned package.

Keep in mind that refusing delivery is not always a trackable means of return. Refused packages can sometimes take months to be returned to the sender or lost entirely. Tracking on refused parcels is unreliable. Atomic Wildflower is not responsible for a package lost after a delivery is refused. Repeated refusal of delivery may result in cancellation of any and all future orders.

Make sure to double check that your address is correct when placing your order to avoid complications with delivery <3 

If you would like to return your order, please submit your request through the returns portal per the return policy to assure that your return is processed smoothly. See more about my shipping policies here.

SALE ITEMS

Sale items, including items in the "Last Chance Sale Collection" as well as all sales or promotions are final sale and can not be returned or exchanged. Coupon codes such as the 10% coupon for signing up to the Atomic Wildflower newsletter, free shipping promos or gifted email promo codes are not included or considered "Sale Items". Shoot me a message or an email if you're unsure about your discount anytime! Please be certain before purchasing sale items. I am happy to answer any and all questions prior to purchase of sale items so you can feel secure in any final sale purchase! Just shoot me an email :D

SWIMWEAR

Items must be in new, unused, and in sellable condition with hygienic lining in place, if applicable. I suggest trying bottoms on over underwear too to avoid any return issues. Swimsuits and swimsuit bottoms returned without the hygienic liner intact and in place will be returned to you.

SHOES

Shoes must be in their original box or bag and unworn free of all things mentioned above. Please try on your shoes inside on carpet wearing socks for a super awesome, easy return process :) Please do not tape up or put a label on the original shoebox. The shoebox (for shoes that come in original box packaging) must be in tact to receive a refund.

EXCHANGES

Due to the nature of inventory stock and items selling quickly I can't always guarantee availability for exchanges. Instead I offer straight refunds so if you're hoping to exchange for a new size you will be able to PURCHASE your exchange if it is in stock. I do my best to carry enough inventory to meet demand but sometimes items do sell out fast. If you would like to ensure you are able to secure the item you wish to exchange for you may simply purchase it ahead and I will refund your return once I receive it :D

FINAL SALE ITEMS

Due to hygiene reasons, accessories such as hats, headbands, and jewelry as well as intimates such as bralettes are final sale only.

DEFECTS

I do my very best to inspect all items before heading your way but if for any reason there is a defect of some kind I may have missed, I will cover return shipping and get you refunded as soon as I receive your return. Just select “Item is defective” when you fill out the returns form below. Please submit clear pictures of your defect and a return shipping label will be issued to you. 

IMPORTANT NOTE: Items will be inspected once received and if no defect is found you will be refunded minus the cost of the return shipping label. Returns are still subject to the 14 day return policy.

AWESOME, SO WHAT’S NEXT?

1. Initiate your return by filling out the form in the customer return portal.

2. Once your return is approved you will receive an email with your return instructions. 

3. Once received, returns will be processed within 2 business days.

.......and that's it!!! Reminder, any items returned without approval and/or outside the 14 day return window will be returned to you so be sure to fill out the return form below and return promptly :)

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NEED TO GET IN TOUCH WITH ME?

Sizing questions? Questions about returns? Use thecontact form or email me directly. I usually answer within 24 hours :)